All Certified Personal Trainer courses must be completed within 6 months of the official purchase date. If a new edition of a course becomes available during your enrollment period, you will be given the opportunity to upgrade to the latest edition of the course. A voluntary upgrade will extend your enrollment period to 6 months from the upgrade date.

If you do not finish within 6 months, your student account will become inactive. If you fail to complete the program requirements within 6 months, you may purchase up to Four 1-month extensions for a cost of $9.99 USD, plus applicable taxes, and fees. Completion of the program beyond the final extension period requires re-enrollment.

ISSA personal training certificates are processed and mailed within three weeks after all certification requirements have been completed.

Students who submit their exam online will receive their results via email, using the email address provided at the time of testing. Students who are unable to complete their exam online have the option to purchase a printed version of the exam that may be mailed in for evaluation.

The online testing, for both quizzes and final exams, is the preferred testing method. Online testing saves you the hassle of organizing and photocopying your answer sheets, saves you from a trip to the post office, saves you postage for registered mail, and keeps track of your submissions in your Member Account. What's more, online testing produces a much faster turn-around time for grading!

Submission of all your course quizzes indicates that you have studied all of the course material and have enough background information to begin your final exam.

You may take the quizzes as many times as necessary, but we highly recommend that you do so online. If you request additional answer sheets to submit repeated quiz answers by mail, you will be required to pay an administration fee plus shipping and handling costs. Retaking quizzes online is free of charge.

If you take your examination online, our secure server will organize and track your examination for you. Exams submitted by mail must be stapled or bound in a manner that keeps the coursework and examination organized. All final examinations should be typed, not handwritten. Students must be sure to include their name on every page of their exam. We do not allow plastic page dividers, sheet protectors or binders of any kind.

If you fail any portion of your Examination, you will be offered the opportunity to resubmit that portion of the examination, free of charge. (This is known as your second attempt at the examination.) Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) may incur a $99 administrative fee. All exam attempts must be submitted prior to the course expiration date.

All ISSA Professionals are required to maintain a current adult CPR/AED certification. If your CPR/AED expires before your renewal, you are responsible for updating your CPR/AED status. Your CPR/AED certificate must be valid for at least 30 days beyond the date of submission. 

Two options exist to satisfy this requirement: 1) A hands-on CPR/AED course from an approved provider,  OR 2) A time-saving, more convenient and less expensive ISSA-approved online CPR/AED course. (The ISSA-approved online course also automatically updates the ISSA database upon your successful completion.) For more information on the ISSA-approved online course, please visit: https://www.issaonline.com/certification/cpr/

Students can transfer a course to another student within three months of the original enrollment date. A completed Course Transfer Form and a copy of the current student's photo ID must be submitted to the Student Services Department prior to the three-month limit. ISSA courses may only be transferred once. Authorization from a Student Services representative is required for all course transfers. (Contact Student Services at 602-834-1709)

Course exchanges will be granted within 30 days of purchase and are subject to some limitations and restrictions. (Contact Student Services at 602-834-1709)