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Top 10 Frequently Asked Questions

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ISSA — 11201 N. Tatum Blvd Ste 300 PMB 28058 — Phoenix AZ 85028-6039 — USA

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Frequently Asked Questions

Q: Do I have to complete all course quizzes before taking the final exam?

Q: Can I pay my account balance off early?

Q: How long do I have to complete my course?

Q: What comes with my Certified Personal Trainer (CPT) Course?

Q: How long does it take ISSA to process my final exam and personal training certificate?

Q: How long do I have to complete my training course?

Q: How long does it take ISSA to process my examination and personal training certificate?

Q: How do I receive my Home Study/Online Examination results?

Q: What type of CPR/AED Certification is required for certification?

Q: How long do I have to complete and submit CPR/AED documentation?

Q: Can I pay it off early?

Q: Is there an extra cost to pay it off early?

Q: Is there any interest?

Q: Do I have to go through a credit check?

Q: What are your payment plans?

Q: What exactly should I find in my Certified Personal Trainer (CPT) course package?

Q: What is the best way to go about reviewing the course material to prepare for the examination?

Q: My personal trainer course package includes a workbook and Study Guide. Is it mandatory that I complete the workbook?

Q: What is required to get my personal training certificate?

Q: Do I have to complete the section quizzes?

Q: I just purchased a course, where can I find it?

Q: How do I start my courses?

Q: What happens if my course expires or if I fail the final exam?

Q: I just finished my exam, when will I find out my results? Is it possible to find out how many questions I missed?

Q: I don't want to continue my course, can I request a refund?

Q: What "course expiration" date mean? Can I access the final exam after the course expiration date?

Q: I need more time to complete my course. Can I extended the course expiration date?

Q: How can I find and print my certification?

Q: My name is misspelled on my certification. How do I correct it?

Q: How often do I have to renew my certification?

Q: What is considered a passing grade on final exams?

Q: How many questions are on a final exam?

Q: For final exams that have essay questions, how long do the answers need to be?

Q: How do I renew and maintain my certification?

Q: How much is the renewal fee?

Q: What are the CPR Requirements?

Q: What qualifies as a CEU?

Q: Can I receive CEU's for CPR/AED certification?

Q: How can I renew my certification?

Q: How can I update my account information?

Q: How can I reenroll if my account is inactive?

Q: What is a certified personal trainer legally able to do?

Q: What is the value of my ISSA certification?

Q: What is a state license?

Q: What is the NBFE?

Q: Why was the NBFE formed?