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Your Job Is Guaranteed: Even In Tough Times

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Get certified and we guarantee you'll find a job, or your money back.

Job Guarantee Refund Policy

Job Guarantee: ISSA offers a money-back guarantee to candidates who have completed the Certified Personal Trainer program or the HCI Pathway Health & Wellness Coach Training program.

To qualify for the money-back guarantee:


Certified Personal Trainer

HCI Pathway Health & Wellness Coach Training

You must be a US Resident and eligible to work in the United States

You must be a US Resident and eligible to work in the United States

You must have purchased the Certified Personal Trainer Program after June 1, 2018

You must have purchased the HCI Pathway Program after June 25, 2024

You must have completed the course requirements and earned your certification

You must have completed the course requirements and earned your certification

You must take and pass the NCCPT Certified Personal Trainer NCAA Accredited proctored exam

You must take and pass the NBHWC/NBME Health & Wellness Coach Certifying Examination within one year of Pathway certification

Meet the minimum requirements of gym employment and apply and interview with at least 3 gyms within 6 months of completing your certification course

Meet the minimum requirements of coaching employment, apply for, AND complete at least three interviews with three health & wellness organizations within six months of completing your board certification


To request a refund, visit the Job Guarantee section of our website. Review the requirements listed there and download the Job Guarantee Request Form. Fill it out and email to jobguarantee@issaonline.com for review.

Any refund issued will be automatically refunded to the original payment form within 30 days.

The job guarantee terms are subject to change and any changes will be binding. The most updated terms can be found on our website: https://www.issaonline.com/resources/terms-and-conditions 

The Job Guarantee Refund applies only to the purchase of the Certified Personal Trainer Course or the HCI Pathway Health & Wellness Coach Training program and the related price paid. The refund amount will be equal to the price, less discounts, of the Course, as stated on the student's receipt.


Please note: By submitting your completed Job Guarantee Request Form, you give consent to ISSA to contact any employers you have listed to confirm application and non-selection for the employment position.

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